Forbes.com recently interviewed me about the software and online services I use to run Sure Product Consulting.
They were interested in my perspective as a self-interested small business owner and as an expert in evaluating, defining and launching software products with real business value.
Check it out: “A Software Maven Picks Her Tools,” by David F. Carr, Forbes.com, June 18, 2010.
I especially like the part where they refer to me as a “software maven.” 
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I couldn’t agree more with you on there not being any reasonably simple-yet-powerful contact managers out there. I’m still keeping my fingers crossed for a spreadsheet replacement.